Refund & Returns Policy

Last updated: June 2026 IPTV Subscription Ireland

At IPTV Subscription Ireland, we're committed to delivering a top-quality streaming experience. We back our service with a 7-day money-back guarantee on all IPTV subscriptions — subject to the conditions below. This policy explains clearly when a refund applies, when it doesn't, and exactly how to request one.

The Short Version

  • Refunds are available for server-side faults only, within 7 days of purchase.
  • To request: WhatsApp or email us with your payment receipt and login ID.
  • Give us a fair chance to fix the issue first — most are resolved within 24 hours.
  • No refunds for device, app, internet, ISP-side, or change-of-mind issues.
  • No refunds for forgotten, lost or deleted login details — please keep them safe.
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Our Refund Commitment

We want every customer to enjoy reliable, high-quality streaming. If something genuinely goes wrong on our side and we can't put it right, we'll make it fair. Our 7-day money-back guarantee covers verified server-side faults, as set out below. Because we supply a digital subscription that gives instant access to our service, this policy defines the specific circumstances in which a refund is and isn't possible.

We strongly recommend testing the service with our free IPTV free trial before purchasing a paid plan, so you can confirm everything works on your devices and connection first.

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When You Can Request a Refund

You may request a refund within 7 calendar days of your original purchase date if your subscription is unusable due to a verified server-side fault that our support team cannot resolve.

What counts as a server-side fault

  • Prolonged downtime of our servers that we cannot restore within a reasonable time.
  • Your subscription failed to activate after payment was received (and we cannot deliver one within 24 hours).
  • Confirmed duplicate charges or accidental double billing on our side.
  • Unauthorised transactions (subject to investigation and verification).
  • A technical issue we cannot resolve within 48 hours of you reporting it and cooperating with our troubleshooting.

Verification is part of every refund

So we can confirm the issue is on our side, we'll ask you to test things from your end first (a restart, a router check, a quick reinstall). It's quick, and we'll guide you through every step.

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When Refunds Do NOT Apply

The following are not eligible for a refund. None of these are server-side issues — they're things on your side, outside our control, or against our terms.

Device, app & connection issues

  • Your TV, Firestick, Android box, MAG, phone, tablet or other device not working correctly.
  • Your IPTV player app (IPTV Smarters Pro, TiviMate, Smarters Player Lite or any other third-party app) being misconfigured, outdated or incompatible.
  • Slow, unstable or capped home internet — including Wi-Fi issues, weak signal, or other devices using your bandwidth.
  • ISP restrictions, throttling or blocks applied by your broadband provider.
  • Issues caused by a VPN, proxy or DNS service you are using.

User-side responsibility

  • Refusing or failing to update your player app when we ask, then experiencing problems caused by the outdated version.
  • Refusing to follow basic troubleshooting steps before requesting a refund.
  • Failing to test the service during your free trial before purchasing a paid plan.

Change of mind & usage-based

  • Change of mind, dissatisfaction with channel selection, or finding the service "isn't for you".
  • Specific channels or events not being available, where the rest of the line-up is working.
  • Partial or unused portions of a subscription period.
  • Any request made after 7 days from the original purchase date.

Account violations

  • Accounts suspended or terminated for breach of our Terms of Service — including reselling, restreaming, sharing logins beyond your plan limit, or any unauthorised commercial use.
  • Use of the service that violates applicable laws in your country.

Lost or deleted login details

You are responsible for keeping your login credentials safe. If you forget, lose, delete or share your login and can no longer access your subscription, this is not a server-side fault and is not eligible for a refund. Save your activation email and the WhatsApp message containing your details.

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How to Request a Refund

Refund requests must be sent directly to our support team via WhatsApp or email — refunds cannot be requested through any other channel.

What to include in your refund request

To process any refund we need all of the following. Without this information we cannot verify your purchase and cannot proceed:

  1. Your payment receipt — confirmation of your original payment to IPTV Subscription Ireland (date, amount, payment method / reference).
  2. Your login ID / username — the subscription username we issued to you.
  3. A clear description of the issue — what's happening, when it started, and what you've already tried.
  4. Confirmation you've worked with support to troubleshoot — the chat history, dates, or steps you've already completed with us.
Email a Request

Reply time: our support team reviews refund requests and replies within 1–3 business days. We'll either confirm the refund, explain why the request doesn't qualify under this policy, or come back with a fix that resolves the underlying issue. Approved refunds are then processed within 3–5 business days back to your original payment method.

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Need Help?

If you have any questions or concerns about this refund policy, we're here to help — 24/7.

Get in touch

WhatsApp: +44 7309 572838
Email: [email protected]
Website: iptvsubscription.irish

Enjoy peace of mind with our risk-free IPTV experience — stream with confidence, knowing your satisfaction is our priority.